Please read our return policy carefully and in full.
We will pay the return shipping costs and grant a full refund if the return is a result of our error (you received an incorrect or defective item, etc.).
You may return new, unopened items within 30 days. RETURNS NOT DUE TO AN ERROR ON OUR PART WILL INCUR A 25% RESTOCKING FEE NOT INCLUDING SHIPPING AND HANDLING. WHEN PROCESSING A REFUND WE WILL SUBTRACT THESE FEES FROM YOUR ORDER TOTAL AND CREDIT YOU THE REMAINING AMOUNT.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to the United States and Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Once we receive your order, PLEASE ALLOW 2 TO 3 BUSINESS DAYS for product(s) to be SHIPPED.
NOTE: Due to high-volume online shopping, it does put a strain on shipping firms and causing delays.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.